NORMAL DELIVERY SCHEDULE
All orders placed before 12 noon on a weekday will be dispatched the same day. You will receive a confirmation E-mail as soon as your order is received and dispatched. You can also follow the status of your order at any time by logging into your Emporium Cookshop account.
Royal Mail 2nd Class:
FREE delivery on all UK mainland orders
Next Day Delivery
Parcelforce Signed For:
Orders over £40: FREE delivery on all UK mainland
Orders under £40: £5.99 UK mainland
We will E-mail you a tracking number as soon as your order is dispatched, allowing you to track the progress of your order.
The cost of deliveries within the EU depends on the total weight of your order. All orders under 2kg will be sent via Royal Mail's 'International Signed For' service. We will use an international courier service for orders over 2kg. EU deliveries usually take between 5 - 10 working days to arrive. EU orders are tracked, and we will E-mail you with your tracking number as soon as your order is dispatched.
Orders weighing under 2kg: £5.99
Orders weighing over 2kg: £12.99
International Deliveries (outside of the EU)
The cost of international deliveries depends on the total weight of your order. All orders under 2kg will be sent via Royal Mail's 'International Signed For' service. We will use an international courier service for orders over 2kg. International deliveries can take anywhere between 4 days and 3 weeks to arrive depending on your location. PLEASE NOTE: Emporium Cookshop cannot be held responsible for any customs costs or delays your order may incur. All international orders are tracked, and we will E-mail you with your tracking number as soon as your order is dispatched.
Orders weighing under 2kg: £12.99
Orders weighing over 2kg: £39.99
If you have any questions or queries regarding delivery not covered by the FAQ section please feel free to contact us.
We offer 100% 30 Day Money Back Guarantee. We are happy to accept returns or exchanges made within 30 days of the shipping date indicated on your sales receipt. After 30 days your order will be assumed satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted. Items may be returned/exchanged provided that the item(s) are returned in clean, sellable condition with all tags and packaging intact, subject to the discretion of the Emporium. Please fill out the returns information form on the back of your order invoice and ensure to include it inside your return parcel. Returns received without this cannot be guarateed a full refund.
If you receive a damaged or faulty item, please contact us first on 01427 610682 or E-mail firstname.lastname@example.org, as we often require an image of damages and it may not be necessary for you to be inconvenienced by sending the product back to us.